Welcome to the E-Barangay Help Center — your one-stop resource for support and guidance.

How Can We Assist You Today?

Whether you're having trouble logging in, requesting a document, or navigating the portal, we're here to help. Our team is committed to ensuring every resident has a smooth and seamless experience.

Common Questions

• Q: I forgot my password. What should I do?
  Use the "Forgot Password?" link on the login page. A reset link will be sent to your registered email.
• Q: How long does it take to process a document request?
  Most requests are processed within 1–3 business days. You’ll receive a notification once ready for pickup.
• Q: Can I track my request status?
  Yes! Log in and go to "My Requests" to view real-time updates.

We value your feedback. Help us improve by sharing your thoughts.

Last updated: October 29, 2025

1. Acceptance of Terms

By accessing or using the E-Barangay Portal, you agree to be bound by these Terms of Use. If you do not agree, please refrain from using the platform.

2. Eligibility

You must be a registered resident of Barangay Agujo and at least 18 years old to create an account. Minors may use the portal under parental or guardian supervision.

3. Account Responsibilities

You are responsible for maintaining the confidentiality of your login credentials. Any activity under your account is your responsibility. Notify us immediately of any unauthorized use.

4. Acceptable Use

You agree not to:

• Use the portal for unlawful purposes
• Impersonate any person or entity
• Upload false or misleading information
• Interfere with portal functionality

5. Document Requests

All requests are subject to verification. False declarations may result in denial of service or legal action. Approved documents must be claimed within 30 days.

6. Limitation of Liability

The Barangay is not liable for technical failures, data loss, or delays beyond our control. We strive to maintain 99.9% uptime.

7. Changes to Terms

We may update these terms at any time. Continued use of the portal constitutes acceptance of the new terms.

Thank you for being a responsible digital citizen of Barangay Agujo.

Effective: October 29, 2025

Our Commitment to Your Privacy

At E-Barangay Portal, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information in compliance with the Data Privacy Act of 2012 (RA 10173).

1. Information We Collect

• Personal Information: Full name, address, contact number, email, birthdate
• Government IDs: For verification (e.g., Barangay ID, Voter’s ID)
• Usage Data: Login history, request logs

2. How We Use Your Data

Your information is used solely to:

• Process document requests
• Verify identity and residency
• Send important notifications
• Improve portal services

3. Data Security

We use industry-standard encryption (SSL/TLS) and store data in secure, access-controlled servers. Only authorized personnel can access your information.

4. Data Sharing

We do not sell your data. Information is shared only with:

• Barangay officials for verification
• LGU partners for official transactions
• Law enforcement (when legally required)

5. Your Rights

Under RA 10173, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (subject to legal retention)
• File a complaint with the NPC

6. Contact Us

Data Privacy Officer
Email: e-barangayportal@gmail.com
Phone: 09-123-456-78911

Your trust is the foundation of our digital barangay.